check ticket statusYou can ask Zap, our Artificial Intelligence, any question related to your organization. Zap will help you find the answers.
To do so, follow these steps:
Access Zap, found in the center of the Lower Menu
Zap will greet you and ask you what you want to do
Click on "Ask"
Write down your question. Some tips to ask your question to Zap:
Make it as complete as possible. Avoid writing only a word or two
Make it concise and brief
Non-Multiple Answer
Avoid asking several things at once
If Zap knows the answer
If Zap doesn't know the answer
If Zap knows the answer
It will show you a similar question or questions and their answers
Click on the "Show Answer" button of a question
If you have more than one answer, you can swipe left to access them
Click on "See more" to see the answer
Click on the "I disagree" button if you don't agree
Click on the red "Thumbs down" button if the answer is not helpful
Click on the green "Thumbs up" button if the answer is helpful
Click on the "X" at the top left to exit the questions
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If Zap doesn't know the answer
You can send the question to a Mastermind. Zap will search and find the person or people who can best help you. To do this:
Select a category
From your mobile device, you can add an image by clicking "Yes" or "No"
Zap will tell you how many "Masterminds" it has sent your question to, and the approximate time it will take to receive an answer
Click on "Continue"
Note: If you don't know which category the question belongs to, click on "I don't know". Zap will inform you that it has not found a "Mastermind" but will send the question to your organization's administrator.
Note: Click on the "Ask a Mastermind" button below to send the question to a Mastermind if you need to.
Note: Click on the "X" button at the top left to exit Zap.
Check out our article See the Masterminds’ answers