First steps in Zapiens 2

• What is Zapiens?
• How does the Zapiens App work?

First steps with the tickets 3

• What is a ticket and how to create one
• Sign up to see your tickets
• My tickets area

WELCOME 7

• Download and update the App
• Login or Create an account
• Login
• Create an account in Zapiens
• Welcome email

See all 7 articles

HOME 8

• What is a training?
• Access a training
• “I disagree” and “Memorize” buttons
• Training pills
• Access the ranking

See all 8 articles

ZAP 6

• Ask
• Help
• Validate other masterminds' answers
• See the masterminds’ answers (when "Validate other masterminds' answers" is enabled)
• See the masterminds’ answers

See all 6 articles

ZAP IN MICROSOFT TEAMS 8

• Install Zap in Teams
• Update Zap in Teams
• How to access and ask Zap in Teams
• Help from Zap in Teams
• Validate other masterminds' answers in Zap in Teams

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TOPS 2

• Helpers
• Masterminds

NEWS 1

• News

PROFILE 4

• Edit my profile
• Change my password
• My profile sections
• Access your questions

SETTINGS 3

• Contact support from the App
• Share the Zapiens App
• Exit the App

Scheduled Maintenance 0

Monthly News 5

• Look: April news at Zapiens!
• Check it out: November news on Zapiens!
• Summer Announcements
• July Announcements
• June Announcements

Release Notes 19

• Release Notes. October 2021
• Release Notes. June 2021
• Release Notes. May 2021
• Release Notes. 20th April
• Release Notes. 9th December

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Report Incident 0

Information Request 0

Tasks Request 0

Feature Request 0

Select one of the following options if you need more support 0

Troubleshooting Guides 0

Product Updates 0

How-to Guides 0

Critical - You can't communicate with your customers | Major - A major feature of your service stopped working | Moderate - A feature is no longer working and it's slowing you down | Limited - You have a question about how to do something. 0

New support ticket 0

Employees Guides 0

User solutions 12

• System requirements
• The “Have you forgotten your password?" button doesn't work
• Message "Wrong Credentials"
• I haven't received the password recovery email
• The "New Password" button doesn't work in the email

See all 12 articles

Help us to help you 4

• Take a screenshot
• Make a recording
• Create a HAR file
• Find information about your mobile device