If you are trying to recover your password or create a new one in the Zapiens App and have not received an email with the subject [Zapiens] - Remember password, please check your Spam folder.

If you can't find it after checking, please contact us by clicking on the "New support ticket" link, which you will find at the top right side of this article, as it may be due to:

1. You have unsubscribed from our Zapiens mail

2. Your organization's servers blocking our domain 

Our Customer Care team will contact you as soon as possible.