The "New Password" button has expired
Modified on: Wed, 26 May, 2021 at 4:04 PM
The "New Password" button will be active for one hour from the time of reception of the email.
If the button has expired, follow the steps below:
From your mobile device
Click on "New Password"
In the new pop-up window, click on the link that displays the following message: "Oops! The link expired, you can retrieve your password here"
Enter your username or email
Click on "Send"
Follow the instructions in the email you will receive with the subject: [Zapiens] - Remember password
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43131688378/original/9iGCMXcX4nfQW8ZBUFdw19D5-dcN0Jhs-A.png?1590666180)
From your PC
Click on "New Password"
In the new pop-up window, click on the link in the following message: "Oops! The link has expired, you can retrieve your password here"
Enter your username or email
Accept the "I'm not a robot" captcha
Click on "Send"
Follow the instructions in the email you will receive in your inbox with the subject: [Zapiens] - Remember password
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43131688575/original/3yMzZhbxlsYOxa4mDwd0LX6kfR_13OzTLA.gif?1590666216)
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