Sometimes we will ask you to send us a recording of your PC or mobile device screen to see exactly what is happening and the origin of the problem. This recording will be very helpful to us.

To record your mobile device

There are many Apps to record the screen of your mobile device, we recommend you first read the articles below:

1. For Android: Here you will find information on how to record your device

2. For iOS: Here you will find information on how to record your device

To record your PC screen

If you use our web version of the App or have an issue in our Administration Area you can record your screen with numerous programs. We recommend Recordit or Loom

Finally, attach the recording to your ticket or email it to us, so we can analyze it