Sometimes we will ask you for some information about your mobile device and your version of the Zapiens App. This information will be very helpful for us to be able to analyze what is happening. 


About the model and version of the Operating System

About the version of the Zapiens App I'm using


About the model and version of the Operating System

  1. In Android, the procedure is very simple:

    1. Open your device's "Settings"

    2. Click on "System"

    3. Click on "About the phone" or "Phone information" in the list that appears and you'll find:

    4. The Android version you have installed is usually expressed as "Android 8.1.0", "Android 9.0", "Android 7.1.2".

    5. The model of the device

  2. In iOS, it's also very simple:

    1. Open your device's "Settings"

    2. Click on "General" or "Information"

    3. In the list that appears, click on "About" and you will find:

    4. The iOS version you have installed

    5. The model of the device


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About the version of the Zapiens App I'm using 

  1. In Android, the procedure is very simple:

    1. Open your device's "Settings"

    2. Click on "Applications and Notifications" or "Application Settings” 

    3. Look for Zapiens in the list of installed applications

    4. Click on the App and you will find the version of our App

    5. Currently the latest version is: 1.20.2

  2. In iOS, it is also very simple:

    1. Open the "Settings" of your device

    2. Click on "General"

    3. Click on "iPhone Storage"

    4. In the list that appears, click on "Storage Manager".

    5. In the list of apps displayed click on Zapiens and there you will find the version of our App


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