If the invitation code provided by your organization is not valid, it is possible that:

  1. You have entered a blank space at the beginning or end of the code. Re-enter your invitation code by hand, without using your device's auto-complete option

  2.  If you are trying to access from our web version we may not work properly in your browser: 

    1. The browsers we recommend to use are Chrome or Safari. Please try one of these two browsers 

  3.  If you are trying to access from a mobile device (tablet or phone) you may not have the latest version of our App installed. Please update our App in the Stores. Chek out our article Download and update the App


If after performing these verifications, the invitation code is still incorrect, please contact us by clicking on the "New support ticket" link, which you will find at the top right side of this article, with the following information:

  1. Type of error: error message, button lock, etc

  2. If you're using the web version:

    1. Your browser, for example: Chrome, Microsoft Edge, etc

  3. If you're using the App:

    1. Mobile device model

    2. Operating system of the mobile device

    3. Version of the Zapiens App installed

Our Customer Care team will contact you as soon as possible. 

Back to the top of the article